Refund Policy

Last updated: 12 August 2026

30-day money-back guarantee

HostLift offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including for change of mind.

How to request a refund

Email support@hostlift.live with your order email or receipt and we will arrange it — usually the same business day. If your order was processed by Stripe as Merchant of Record, you can also self-serve from the billing portal in your dashboard; orders taken directly by HostLift are refunded to the original card through Stripe.

Cancelling a service

You can cancel any hosting, email or marketplace subscription at any time from your dashboard or the billing portal, with no cancellation fee. Domain registrations are non-refundable once registered because the registry fee is charged immediately, but you keep the domain for the full term you paid for.

Subscriptions

You can cancel a subscription at any time; cancellation stops future renewals and your access continues until the end of the paid period. Renewal charges are refundable within 30 days of the renewal date under the same guarantee above.

Processing

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.